Last updated: 20 October 2026
Superlaundry respects your privacy. This policy explains what personal information we collect through our website, app, customer portal and services in Muscat, Sultanate of Oman, and how we use it.
1. Information we collect
- Contact details — your name, phone number, e-mail address and, for businesses, your company name.
- Order details — pickup and delivery addresses, the items and services you order, and your order history.
- Messages — what you send us through contact or quote forms, WhatsApp, phone or live chat.
- Payment information — card payments are handled by our payment provider; we do not store your full card number.
- Technical information — basic device and usage data needed to run and secure the website and app.
2. How we use it
- To collect, clean, track and deliver your items, and to keep you updated on your order.
- To answer enquiries and prepare quotes.
- To bill and receive payment.
- To improve our services and keep our systems secure.
- To send news or offers only if you have asked to receive them; you can unsubscribe at any time.
3. Sharing
We do not sell your personal information. We share it only with service providers that help us operate (for example payment, hosting and messaging providers), and when the law requires it.
4. Retention and security
We keep personal information only as long as needed for the purposes above and for legal and accounting requirements, and we protect it with appropriate technical and organisational measures.
5. Your choices
You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us.
6. Changes
We may update this policy from time to time. The latest version is always published on this page.
7. Contact
For privacy questions, call or WhatsApp us on +968 90 603 087.
Questions about this document?
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